Privacy Policy

1. Who We Are

P.B. Lewis Builders Ltd ("we", "us", "our") is a construction and home improvement company registered in England and Wales. We are the data controller responsible for your personal data.

Registered address: Forge Cottage, Old Barn Road, Christchurch, Dorset BH23 2QY
Contact email: info@pblewisbuilders.co.uk
Telephone: 07802 514196

2. What Personal Data We Collect

We collect and process the following categories of personal data:

• Identity data: first name, last name, title.
• Contact data: email address, telephone number, postal address (including project addresses).
• Enquiry data: details of the service you are interested in and the content of any message you send us.
• Project data: specifications, plans, photographs, and other information necessary for us to quote for or carry out building works.
• Financial data: payment details, invoice records, and bank details where required for invoicing and payment.
• Technical data: IP address, browser type and version, device information, and pages visited on our website (via cookies and server logs).

3. How We Collect Your Data

We collect personal data:

• Directly from you when you complete our contact form, request a quote, call us, email us, or engage us to carry out works.
• Automatically when you visit our website, through cookies and similar technologies.
• From third parties such as referrals, public sources (e.g. Companies House), or suppliers and sub-contractors working on your project.

4. How We Use Your Data and Our Lawful Basis

Under UK GDPR, we must have a lawful basis to process your personal data. The table below explains how and why we use your data:

Purpose	Lawful basis
To respond to your enquiry and provide a quote	Taking steps at your request prior to entering a contract
To carry out agreed building works and manage your project	Performance of a contract
To issue invoices and collect payments	Performance of a contract / legal obligation
To keep financial and tax records	Legal obligation (HMRC requirements)
To meet building regulations, health & safety and insurance obligations	Legal obligation / legitimate interests
To improve our website and services	Legitimate interests
Marketing communications (where applicable)	Consent (you can withdraw at any time)

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Sub-contractors and trusted trades (e.g. electricians, plumbers, architects) involved in your project, only where necessary.
• Suppliers for ordering and delivering materials to your project address.
• Professional advisers including accountants, insurers, solicitors, and auditors.
• Regulatory bodies such as HMRC, local building control, Gas Safe Register, and NICEIC, where required.
• Service providers such as our website host (Hostinger) and our transactional email provider (Brevo/Sendinblue), which process your contact form submissions on our behalf under written data-processing agreements.

All third parties are required to respect the security of your data and treat it in accordance with the law.

6. International Transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure an appropriate level of protection by relying on UK adequacy regulations or the International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

7. How Long We Keep Your Data

We only retain personal data for as long as necessary for the purposes set out in this policy:

• Enquiries that do not lead to work: up to 12 months.
• Customer project records: for the duration of our relationship and at least 6 years afterwards, in line with HMRC and contractual-limitation requirements.
• Financial records: 6 years from the end of the relevant accounting period, as required by HMRC.
• Website analytics: up to 26 months.

8. Cookies

Our website uses a small number of cookies and similar technologies to make the site work and to understand how visitors use it. These include:

• Strictly necessary cookies — required for core site functionality, such as rate-limiting the contact form to prevent spam.
• Third-party map tiles — the map on our Contact page is embedded from Google Maps, which may set its own cookies.

You can control cookies through your browser settings. Blocking all cookies may affect your experience on this site.

9. Your Rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — ask us to delete your data in certain circumstances.
• Right to restrict processing in certain circumstances.
• Right to data portability — receive your data in a structured, commonly used format.
• Right to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent at any time where we rely on consent.

To exercise any of these rights, please contact us at info@pblewisbuilders.co.uk. We will respond within one month.

10. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. This includes encrypted transmission (HTTPS), restricted access to files, secure password policies, and written agreements with our processors.

11. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you are unhappy with how we have handled your personal data, please contact us first and we will do our best to put things right. You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk